Shipping & Returns

Shipping 

Note that after 3rd December it is unlikely products will arrive before 24th December 2019 in time for Christmas. citizenU does not take responsibility for orders that do no arrive in time for Christmas, buyer beware.

 

1 Tshirt - £3.89 / ~ $5
2 Tshirts - £4.85 / ~ $6.30
1 Hoody - £6.25 / ~ $8.10
Each additional item from here + £1 / ~ $1.30

Charges made in GBP £.

Estimated shipping delivery times:
USA: 5-10 business days
Europe:  5 business days

Your order will be sent out on average within 5 working days of ordering (add this to region delivery times). E.g. typical order time 10 - 15 days in USA and Europe.

Currently not available outside of these locations.

 

Order never arrived:

If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at citizenU.online@protonmail.com noting your order number. We'll see what can be done.

 

Returns policy

Returns or refunds can only be issued if you received the wrong or damaged item.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 72 hours. Describe the problem including photos of the item clearly showing the damage and send to citizenU.online@protonmail.com, and we’ll let you know what the next steps are.

 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Get in touch and we’ll guide you through what happens next.

Exchanges

Exchanges for a new size can be made upon request by contacting citizenU.online@protonmail.com and proof of delivery to our returns address at the customers cost to the United Kingdom.